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Mission statement
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MISSION STATEMENT AND VALUES

At Netto we operate with the best interests of our people and customers in mind.
The key to this is ensuring that our customers have a great shopping experience whenever they visit our stores. We are high achievers and we work hard. Our environment is friendly, informal and everyone counts. To this end we have a clearly defined mission statement and have developed a set of values which we aspire to.

Mission Statement
Our mission is to deliver the right products, at the right prices, at the right time, with a smile to our customers.

How we will do this….
We will deliver an ever improving shopping experience with great products at exceptional prices.
We will exceed customer expectations with the quality of our products so every purchase delights.
Customers will be at the heart of our decision making.
Our colleagues will work together to provide excellent customer service so that the Netto name becomes synonymous with the words; Fast,Friendly and Efficient.
We will provide a rewarding work environment for our colleagues where both development and enjoyment can be gained.
Internally we will relentlessly drive cost and waste out of our business helping to achieve sustainable profitable growth.

Netto Values
• We aim to win
• We remember that customers pay our wages
• We respect the individual, help and support each other
• We are passionate about our business
• We keep it simple
• We manage our own watch

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